If you are having an issue where a video is halting, a quiz won’t complete, a page won’t load, or any other software issue with our site, please do the following before contacting us.
- Sign out of your account.
- Clear your browser cache.
- Sign back into your account.
If you are still having computer issues, please makes sure you are using a modern internet browser like Chrome, Firefox, Edge, Safari, or Opera. If you are still having issues, please post a ticket for assistance. We will need the following information.
- Are you using a phone, tablet, or computer?
- What Operating System you are working on.
- What internet browser you are using.
We will also need a description of the issue you are having. If you think a screenshot would help explain the issue, please include one.
