Cross-posting is when a student needs help and does one of the following: posts multiple support tickets; posts tickets at both NWS and an affiliated school; posts multiple times before our staff can reply, or any other variable where there is more than one support request from a student.
While it may seem like the best way to get assistance, it is not. This behavior duplicates efforts and limits our ability to assist in a substantive way. For their benefit and ours, students must refrain from cross-posting, except in one limited scenario: if you submitted a ticket and did not receive any response within 10 days.
The following are standard delays for a student who cross-posts:
- First Time: 0-3 Days
- Second Time: 4-5 Days
- Third Time: 1-3 Weeks
- Fourth Time: 1-2 Months
- Fifth Time: 3+Months